Customer Service/Returns/Warranty

The Backpacker strives to provide the best quality service on the Internet. Our customer service team wants to help you and will make every effort to ensure you are happy with your purchase. Occasionally there will be errors on our website. We do not in any way guarantee or warrant the accuracy of any data provided on our website. We have made every effort to verify the accuracy of the information provided but we can not be held responsible for losses stemming from inaccurate information. We do not require ourselves to sell merchandise at prices listed on our website in error. We make every effort to verify our prices but sometimes an error will occur. In such cases our customer will be offered the opportunity to cancel their purchases with no obligation created on the part of either party. The listing of products on our website does not guarantee availability of the product. We reserve the right to void or not accept any sale before or after payment is made. If the payment is accepted and the product is no longer available and/or priced incorrectly we will issue a refund. To quickly contact us email us at: info@backpackerbr.com and we will respond to your request in 1 business day.

We offer cash refunds for 14 days after purchase. If paid with a check, check must clear before refund transaction can occur. If paid with a credit card, the refund will be credited to your card.

There is no time limit on merchandise exchanges except on close outs and sale items.

All returns must include our original itemizes receipt, all packaging in good condition and our original tags.

We do not accept returns on canoes, kayaks, or climbing gear or used merchandise.

Ski gear is returnable through a fixed date of every ski season.

No employee can void or alter this policy.

Most of the products we carry come with a lifetime warranty. It is warranted against defects in materials and workmanship of the product. Lifetime warranty does not cover damaged caused by accidents, improper care, negligence, normal wear and tear and natural breakdown of materials over extended time and use. However if your product fails during normal use, return it to our store and we will return it to the manufacturer for evaluation and/or repair or replacement. (sole disgression of the manufacturer) Be sure to clean all merchandise before returning them. Health laws require clean products to be worked on or the company will charge a cleaning fee. If your product can not be repaired or replaced, you will receive a credit towards another item. Refunds will only be issued for unused, defective items. We reserve the right to require proof of purchase if we are unable to document your purchase from our store.